Terms and Conditions of Sale

Last updated: 24 October 2025

By completing a purchase on our website, you agree to these Terms & Conditions of Sale (“Terms”). If you do not agree, please do not proceed with purchase.

1. About Us

Business name: Promptly Done, a trading name of The Lead Ingredient Ltd.
Registered address: 5 Augusta Park Way, Dinnington, Newcastle Upon Tyne, NE13 7FH
Email: chris@promptlydone.uk
Jurisdiction: England & Wales

2. Our Services

We provide done-for-you website AI Agents. Plans are listed on our Pricing page (Launch/Growth/Managed) and include build/configuration and ongoing optimisation as described at the time of purchase.

3. Prices, Taxes & Payment

Prices are shown in GBP (£). VAT is applied according to UK law. Payments are processed by Stripe via Squarespace. We do not store card details.
For the first payment, you’ll be charged the one-off setup fee and the first month. Thereafter, your plan renews monthly until cancelled.

4. Delivery & Timeline

After purchase, you’ll be directed to our onboarding form. Setup usually begins within 2–3 working days of receiving your completed form. Most AI Agents go live within 5–7 working days, depending on complexity.

5. Your Responsibilities

Provide accurate onboarding information, timely feedback, and reasonable access (e.g., to your site or CRM) so we can deploy your AI Agent.

6. Cancellations & Refunds

You may cancel future renewals at any time (effective at the end of the current billing cycle). As each agent is custom-configured, refunds are not usually available once work begins. If you cancel before onboarding starts, we may refund minus a reasonable admin fee. This does not affect your statutory rights.

7. Intellectual Property

You retain ownership of your brand assets and data. We retain ownership of our templates, configuration methods, and any proprietary materials used to deliver your AI Agent. You receive a licence to use the AI Agent on your website while your subscription remains active.

8. Data & Privacy

We handle personal data in accordance with our Privacy Policy. Payment is processed by Stripe; see Stripe’s privacy documentation for details.

9. Service Availability & Changes

From time to time, maintenance or updates may affect availability. We may modify features to improve security or performance.

10. Disclaimer & Liability

AI outputs may be inaccurate or incomplete; you are responsible for reviewing any critical responses before relying on them. To the extent permitted by law, we exclude indirect or consequential losses. Our total liability for any claim arising under these Terms is limited to the fees you paid in the three (3) months prior to the event giving rise to the claim. Nothing in these Terms limits liability for fraud or for death/personal injury caused by negligence.

11. Governing Law

These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction.

12. Contact

Questions about these Terms? Email chris@promptlydone.uk.